Go to File > Show this file on my computer.To resolve this errorįirst, confirm the location of your data file: It's important not to open a data file directly from Dropbox or other online storage folders, as this can cause issues with your data file always open from your computer. Dropbox is intended for storage of your Quicken backup files, not to keep your active Quicken data file in. Some of the other programs that can cause these errors are: This error can occur if you keep your Quicken data file an external drive, your Dropbox folder, or another online storage folder.
'We could not retrieve your Quicken profile information' Quicken may display the following error when attempting to view your profile in the Quicken Preferences screen.